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AMC Technology Announces Siebel ValidationAMC Successfully Integrates AMC Multi-Channel Integration Suite with Siebel Customer-Facing Solutions RICHMOND, VA - October, 13, 2005 - AMC Technology, L.L.C., a leading provider of multi-channel integration solutions for contact centers, today announced that the integration between the AMC Multi-Channel Integration Suite for Siebel 7 and Siebel 7.7 has been successfully validated by Siebel Systems Inc.. Siebel is a leading provider of customer-facing solutions. The AMC Multi-Channel Integration Suite for Siebel 7 provides contact centers with pre-packaged, server-based integration that delivers real-time connectivity with leading telephony solutions including those from Avaya, Cisco, Nortel and others. Siebel's multi-channel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. With this validation, customers of Siebel Systems and AMC Technology can enable full telephony (CTI) functionality in Siebel 7.7 application pages. The integration of AMC Multi-Channel Integration Suite for Siebel 7 with Siebel customer-facing solutions allows contact centers to more efficiently manage all types of customer interactions with higher levels of customer service. Through this integration, Siebel 7.7 customers can enable full telephony functionality including agent login and work modes, softphone controls, caller identification, and screen population of Siebel 7.7 application pages. As a proven, pre-built integration product, companies are assured of an efficient implementation and a lower total cost of ownership. AMC solutions are used everyday by thousands of agents around the globe at more than 85 leading corporations. "Siebel Systems' commitment to customer satisfaction and market leadership has significantly impacted the way companies do business," said Anthony X. Uliano, President and CTO for AMC Technology. "We believe that with the addition of AMC Technology's capabilities, Siebel Systems' customers will further benefit from contact center integration to increase their efficiencies and provide superior levels of customer service." "The AMC Multi-Channel Integration Suite empowers customers with sophisticated telephony capabilities," says Butch Winters, Vice President and General Manager of Siebel Alliances. "By submitting to our validation testing, AMC Technology proves it can stand up to enterprise-wide implementation." Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. By choosing Siebel customer-facing solutions and validated partner solutions, Siebel Systems customers can pursue a best-of-class software acquisition strategy. The Siebel Validation Program applies rigorous technical scrutiny to evaluate the integration of third-party solutions with Siebel customer-facing solutions. Integrations that meet the strict testing criteria are validated and documented by the Siebel Validation Program. Validated documentation is available on the Siebel Partner Directory at www.siebel.com/partners/dir/directory.shtm. About AMC TechnologyAMC Technology, LLC, is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration SuiteTM features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers and leading contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting 10 years of experience with many of the world's leading companies, our customers include more than 85 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia. For more information, please visit us at http://www.amctechnology.com/. About Siebel SystemsSiebel Systems is a leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3.4 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit http://www.siebel.com/.
Media Contact:Kevin HuffVice President, Marketing & Alliances (804) 915-0520 kevin.huff@amctechnology.com For more information on Siebel Systems solutions and services, please
visit our Web site: Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at http://www.sec.gov/. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. Copyright © 2005 AMC Technology, L.L.C. All rights reserved. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |