Press Releases

Sierra Atlantic Expands Siebel Systems Practice

Launches Customer Data Integration Onsite/Offshore Enterprise Application Services

FREMONT, Calif. - Oct. 17, 2005 - Sierra Atlantic, a leader in offshoring enterprise applications, today announced that it has expanded its Siebel Systems, Inc. practice to include Customer Data Integration (CDI) services, including Universal Customer Master (UCM) and Analytics implementation. Sierra Atlantic's Siebel Universal Application Networks (UAN) Center of Excellence is the company's dedicated Siebel practice that specializes in building, porting, testing and deploying UAN-compliant business integration applications for Siebel customers and partners. Launched in 2003, the UAN Center of Excellence comprises 200 professionals ranging from product managers to software architects to subject matter experts in various industry verticals.

"We are thrilled to announce the expansion of our Siebel practice," said Marc Hebert, EVP of Sierra Atlantic. "Our deep, long-term relationship with Siebel now extends to its CDI and Analytics customers and partners. This enhances our capabilities as a Siebel integration partner."

As part of its Siebel expansion, Sierra Atlantic has built a UCM practice with 25 consultants and five customer implementations under way. The implementation services provided include value assessment, gap analysis, solution design, solution development, configuration/data migration, deployment and support. All of Sierra Atlantic's UCM consultants adhere to Siebel's proven implementation methodology guidelines.

"Sierra Atlantic continues to grow its Siebel capabilities in response to demand," said Butch Winters, Vice President and General Manager of Global Alliances for Siebel. "Specific focus areas in CDI, UCM, UAN and Siebel Analytics position them to be a significant partner in the Siebel ecosystem."

In addition, Sierra Atlantic has launched a Siebel Analytics practice, leveraging its deep application integration experience between Siebel and other leading enterprise applications. The Analytics practice also offers services in implementing extract, transform and load (ETL) processes using Informatica, as well as Siebel Analytics post-implementation support.

With its NShore global delivery model, Sierra Atlantic ensures the right mix of on-shore, offshore and near-shore services for Siebel and their enterprise end-users. For more information on Sierra Atlantic's Siebel practice, please visit http://www.sierraatlantic.com/.

About Sierra Atlantic

Sierra Atlantic is a leader in offshoring enterprise applications, helping our customers optimize their investments in enterprise business applications - ERP, CRM, and SCM - from leading vendors such as Agile, Oracle, PeopleSoft, SAP and Siebel. With expertise derived from deep R&D relationships with enterprise software leaders, we offer complete lifecycle e-business application management solutions - development, implementation, integration, upgrade and support - using our NShore™ methodology. We integrate these point solutions into Application Networks® that enable seamless business processes within and outside the enterprise. With over 750 highly satisfied customers since 1993, Sierra Atlantic is headquartered in Silicon Valley with offices in Boston, Chicago, Dallas, New York, Toronto, London, Paris, Dubai, India, Malaysia and Singapore. For more information, please visit http://www.sierraatlantic.com/.

About Siebel Systems

Siebel Systems is a leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3.4 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit http://www.siebel.com/.

Media Contact:

Hope Nguyen
Sierra Atlantic
(510) 742-4125
hnguyen@sierraatlantic.com

Lindsay Singler
Fusion Public Relations
(212) 651-4220
lindsay.singler@fusionpr.com

For more information on Siebel Systems solutions and services, please visit our Web site:
CRM - http://www.siebel.com/crm;
OnDemand Solutions - http://www.crmondemand.com/;
Industry CRM - http://www.siebel.com/industry-crm;
Call Center & Service - http://www.siebel.com/call-center;
Sales Force Automation - http://www.siebel.com/sales-force-automation;
Marketing Automation - http://www.siebel.com/marketing-automation;
Business Intelligence - http://www.siebel.com/business-intelligence;
Integration Solutions - http://www.siebel.com/integration-solutions;
CRM Services - http://www.siebel.com/crm-services.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at http://www.sec.gov/. Siebel Systems assumes no obligation to update the information in this press release.

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